Office of U.S. Congressman Mark Walker (R-NC)
Learn more about internships with Congressman Mark Walker here
Summary
The Intern greets visitors, answers the telephone and answers constituent requests for general information,
tours, and other inquiries. This position also monitors delivery and pickup of materials, maintains the front
office, and assists with various administrative and legislative duties.
Essential Job Functions:
- Answers and screens telephone calls for the Member and other staff members and takes messages when appropriate
- Greets and screens visitors
- Provides staff-led tours of the Capitol for constituents and other guests
- Assists persons who have appointments with the Member or the staff and works to ensure that the Scheduler is aware of the visitor's arrival
- Assists the office systems manager with processing of constituent mail
- Responds to constituent requests for information
- Maintains literature regarding the district and House offices for distribution to visitors
- Purchases supplies for the office from the House Office Supply store as instructed by the Office Manager
- Signs for deliveries and forwards all materials delivered to the office to appropriate staff members in a timely manner
- Ensures that requests for assistance are directed to the appropriate staff member in a timely manner
- Documents constituent opinions on issues communicated via telephone, including full name, address, and all relevant information as appropriate
- Performs general typing and administrative assignments
- Performs special projects assigned by the staff
- Maintains a good working relationship with the Congressman, staff and constituents
- Accepts performance based criticism and direction
- Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner
- Ability to work cooperatively and courteously with others
- Meets attendance requirements as established by the office
- Works well under pressure and handles stress
- Works a flexible schedule including long hours, and nights as needed according to the Congressional schedule
- Performs other duties as assigned.
Skills and Knowledge Required:
- Ability to use photocopier, telephone, and other office equipment
- Excellent organizational and proofreading skills
- Ability to perform essential job functions above
- Professional telephone manner
- Ability to work cooperatively and courteously with others
- Knowledge of office policies, practices, and procedures
- Knowledge of office computer applications
- Proficiency in word processing
Working Conditions:
- Work is mainly performed in an office environment- noise levels are usually moderate
- Ability to work in a small work station without an expectation of privacy